Elements and Performance Criteria
- Source information relative to the costs of products and services.
- Obtain details of specific customer requirements and preferences through discussions with customer and any information supplied
- Create records to administer the customer's details and requirements.
- Source and accurately select and interpret product and costing information required to prepare the quotation.
- If required, negotiate costs with suppliers according to commercial agreements and relationships, and within scope of individual responsibility.
- Confirm availability of supply and identify alternate sources to allow for accurate calculation and supply of costs.
- Calculate costs of products and services.
- Calculate commissions or mark-up nett costs according to the organisation's procedures and requirements to determine a profitable selling price.
- Accurately calculate any additional taxes, special fees and other charges.
- Accurately calculate any required currency conversions.
- Seek information on competitors' sale price and make reasonable cost adjustments to ensure a price competitive product.
- Accurately calculate the final cost to the customer.
- Check all calculations against all product and service components.
- Keep detailed and legible records of the method of calculation, according to the organisation's format.
- Provide quotations to customer.
- Prepare the quotation to reflect all inclusions required by the customer.
- Promptly provide accurate quotation to the customer according to the organisation's procedures and format.
- Offer secondary quotations with options, as appropriate.
- Ensure all quotations include accurate details of the cost of product and service provision and the conditions and limitations of the quotation.
- Record all details of the quotation accurately and legibly and keep on file according to the organisation's procedures.
- Amend quotations and issue invoices
- Adjust and update quotations to take account of changed requests or arrangements
- Provide the most up-to-date quotation to customers inclusive of new conditions and limitations
- Record all details of adjusted quotations and keep on file.
- Prepare and provide initial and ongoing invoices to customers accepting quotations.